Privacy Policy
Last updated: February 16, 2026
1. Introduction
WaitQ ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our appointment management platform and related services.
2. Information We Collect
We may collect the following types of information:
- Account Information: Name, email address, and business details when you create an account.
- Payment Information: Billing details processed securely through Stripe. We do not store your full credit card information.
- Usage Data: Information about how you interact with our platform, including appointment data, waiting list activity, and feature usage.
- Client Data: Information about your clients that you input into the system, such as names, contact details, and appointment history.
- Technical Data: IP address, browser type, device information, and cookies.
3. How We Use Your Information
- To provide and maintain our appointment management services
- To process your subscription payments
- To send email notifications related to cancelled appointments and waiting list updates
- To provide customer support
- To improve our platform and develop new features
- To send you important updates about our service
4. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers who assist us in operating our platform (e.g., Stripe for payment processing, email delivery services), and only to the extent necessary for them to perform their services.
5. Data Security
We implement industry-standard security measures including 256-bit AES encryption for data at rest and TLS 1.3 for data in transit. We conduct regular security audits and maintain strict access controls to protect your information.
6. Data Retention
We retain your data for as long as your account is active or as needed to provide our services. If you cancel your subscription, we will delete your data within 90 days unless required by law to retain it longer.
7. Your Rights
Depending on your location, you may have the following rights:
- Access and receive a copy of your personal data
- Rectify or update inaccurate data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Data portability
8. Cookies
We use essential cookies to ensure the proper functioning of our platform. We may also use analytics cookies to understand how our service is used. You can control cookie preferences through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at contact@waitq.com